Remote desktop software which lets you tap into a remote computer and control it through another machine is one of the key tools for an efficient support centre. Even though the software delivers amazing functionality, for those daily engaged in tech support activities, it requires some skill and time to be able to manoeuvre it confidently. To help you master it, we prepared a checklist of the must-use remote desktop tools that will make every tech supporter’s job a lot easier.
Register Here for your Trial : https://www.islonline.com/signup?rid=147521
Manage your Helpdesk operators centrally and optimise their performance by utilising the live monitoring and powerful reporting possibilities of the ISL Online.
Use an external authentication, such as OpenLDAP, Microsoft Active Directory, Novell eDirectory or RADIUS to manage users centrally.
Brochure Download: CLICK HERE
Access any iPhone, iPad or iPod touch remotely from your desktop computer or from another mobile device. Troubleshoot and resolve issues on mobile devices, configure any device or manage the data.
Connect to iOS device from a computer (Windows, Mac, Linux) or from another mobile device (iOS, Android).
Access an iOS device via WiFi/3G/LTE. Support through real-time screenshots. Text-chat with a remote user.
Access a computer from any iPhone, iPad or iPod touch device. View the remote screen to diagnose and resolve issues from the comfort of your mobile device.
Access a computer (Windows, Mac, Linux) from your iOS device. View the screen of a remote computer. Remotely control keyboard and mouse. Switch users, reboot, send Ctrl+Alt+Del, log off. Text-chat with a remote user.
CASE STUDY: AVG® Technologies N.V. (NYSE: AVG) has integrated ISL Online's remote access (ISL AlwaysOn)
Emaar Properties (Emaar), located in Dubai :
SL Online is one of the pioneers of the remote desktop control industry. Since 2003, ISL Online has been providing cloud-based (SaaS) and on-premises (Server License, Private Cloud) remote support, remote access, live chat and web conferencing solutions to over 300,000 businesses across 100 countries, with Japan being the strongest market. ISL Online allows users to access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. ISL Online is developed by XLAB, a software development company headquartered in Europe, with offices in Slovenia, Switzerland, the UK and the USA.
Developing highly scalable and customisable solutions, we have completed a large amount of successful integration and OEM customisation of our software. Most recently for AVG Business, where the ISL Online’s graphical user interface has been fully customised and the DNA of the software has been integrated into the core of AVG’s remote monitoring and management (RMM) platform. In the past two years we have built important strategic partnerships with important companies and distributors around the world such as Samsung Electronics, AVG Business and acmeo
Avast Business has integrated ISL Online's remote control software (Premium Remote Control) into Managed Workplace, a remote monitoring and management (RMM) platform, to give Managed Services Providers (MSPs) the ability to easily access and control an unlimited number of unattended remote computers.
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